OXN RETURNS AND REFUNDS POLICY

Last updated: May 2026

At OXN, we want to provide a satisfactory customer experience. Due to the nature of our products and for hygiene, quality-control and misuse-prevention reasons, the following conditions apply.

1. Return period

You have 14 calendar days from receipt of your order to request a return. Requests made after this period may be refused.

2. Conditions for accepting a return

The product must be unused, unwashed, free from odours, stains and damage, with its original tags, and in its original or equivalent packaging.

OXN may refuse products showing evidence of sports use, wear, handling, washing, perfume, dirt, hair, deodorant, make-up or damage attributable to the customer.

3. Non-returnable products

We do not accept returns of customised products, clearance or final-sale items, gift cards, altered products, or items used or damaged after delivery. Certain items may also be excluded for hygiene reasons, subject to applicable law.

4. Return costs

Unless the return is due to an OXN error or a defective product, return shipping costs are paid by the customer. Original shipping charges are non-refundable unless required by applicable law.

5. Return procedure

To start a return, contact info@oxn.es. We may request photographs, video, your order number or additional information before authorising the return. Unauthorised returns may be refused.

6. Refunds

After receiving and inspecting the product, OXN will tell you whether the return has been approved. Approved refunds are issued to the original payment method. Processing time depends on the bank and payment provider. OXN may reduce or refuse a refund when the product shows damage, misuse or failure to meet the conditions above, subject to applicable consumer law.

7. Defective or incorrect products

If you receive a defective or incorrect item, contact us within 48 hours of delivery with clear photographs, a description of the issue and your order number. OXN will assess each case and provide the appropriate solution.

8. Uncollected or refused parcels

If an order is refused, not collected or returned after repeated failed delivery attempts, OXN may deduct the associated logistics, return, payment-processing and administrative costs, where legally permitted.

9. Fraud prevention

OXN may refuse suspicious returns, limit repeated returns, block users or cooperate with payment providers and authorities in cases of fraud, abuse, improper chargebacks or suspicious activity.

10. Contact

For returns and refunds, email info@oxn.es.